How do I sign up for CNBI Services?
To sign up for CNBI long distance service you can go to our rates page and click on the sign up link. You will be asked
a few questions and you are on your way to saving!
If you would like to speak with our Customer Service Professionals
to sign up for CNBI services please contact 1-800-407-2047
How do I check to see if my service with CNBI has started
yet?
You can check your local telephone bill on the CNBI page
or you can contact our Customer Service Department at 1-800-407-2047.
Is there a minimum usage requirement?
The long distance programs marketed by Communications Network
Billing Inc. does not require a minimum spending commitment.
Do I have to dial any special codes to get my low CNBI Rates?
No, you do not have to dial any special codes to access our
savings, for the consumers convenience we have put a turn
key long distance plan in place dial the number you are
trying to call and start saving!
Should I tell my previous long distance company that I am
switching?
No, your previous long distance carrier should notice that
you have switched away from them. If you are paying monthly
fees with this carrier, then we do recommend that you call
them to cancel your account with them once you are confirmed
switched to us.
How do I place an international call?
Just dial: 011 + country code + city code + local number.
What is an intrastate call?
These are calls within your state. Your state government
sets part of the rate and therefore they are different
from our interstate rates.
Is there a toll-free customer service number?
Yes, you can contact our experienced customer service professionals
at 1-800-407-2047. Also for your convenience you can e-mail
your inquires to info@comnetbillinc.com
How do I add additional lines to my account?
Please never just call your local telephone company and add
a new telephone line without telling CNBI as well. Your
local telephone company will not tell us about your new
number(s). Your billing for the new line will not be at
our low rates unless you call us and tell us of the new
number(s). You can add new numbers to your account through
the Add Lines link on the Rates Page of the CNBI web site
How do I cancel my account?
If you need to close your account with Communications Network
Billing Inc., please send an email to info@comnetbillinc.com
with your phone number, account number and the date that
you would like to cancel your account. We would also like
to understand why our customers leave us. So please include
a note in reference to why you are leaving. If you would
like a follow call from our Customer Service Professionals
to verify canceled service please indicate that on your
inquiry.
If you cannot e-mail a request to cancel service please
contact our Customer Service Department at 1-800-407-2047.
This way one of our representatives may provide you with
an alternate method of getting the cancellation request to
us.
Will I receive my CNBI charges on my local phone bill?
Yes, when you sign up for CNBI long distance services your
charges will appear on the CNBI page of your local phone
bill.
What are CNBI’ s international and domestic rates?
Communications Network Billing Inc. strives to provide customers
with competitive long distance rates. To see the rates
for our long distance services please click on the
Rates
page for more information.
Why are my intrastate calls not billed at the same rate
as my interstate calls?
Intrastate rates vary and can be more or less than your interstate
rate. Ask your CNBI representative for your intrastate rate.
I have questions not covered in this FAQ.
Please send us an e-mail message and we will be happy to
answer any specific questions that you may have.
Got questions? View the Terms and Conditions page.
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